Saturday, August 27, 2011

Etiquette as Insider Threat Defense

In a world of instant intimacy, one of the safest ways to keep adversaries away is an old device returned to modern service: etiquette. How so? Consider. All mortals need community and a chance to exchange ideas and share experiences. Where do they turn increasingly for business or social connections? Today’s popular alternatives are social networking sites. Many of these sites facilitate propagation of personal information and unguarded communications that may compromise participants. Opposing attorneys in child custody cases, for example, have recently taken to searching social networking sites for evidence that supports their client’s case against a former spouse based on the latter’s posted remarks and photographs or videos indicating irresponsibility or infidelity. (See J. Ruzich, “What you post can come back to haunt you: Attorneys in divorce, child custody cases increasingly searching online for evidence,” Chicago Tribune, June 15, 2011, at http://articles.chicagotribune.com/2011-06-15/news/ct-x-0615-divorce-facebook-20110615_1_divorce-social-networking-evidence-attorneys for details.)

If adversarial lawyers can exploit such revelations, so can savvy adversaries. Not only do such revelations open the discloser to extortion in flagrant cases, they also offer information that gives adversaries the means to influence or recruit the injudicious discloser who is too free with personal details. What is behind such impetuous self-revelations? Perhaps it is just a natural byproduct of people falling prey to instant intimacy at their own and at their employer’s expense. In professional and personal relationships, as a journalist and long term observer of the social scene concluded, “There is no such thing as instant intimacy.” (Per J. Martin, Miss Manners’ Guide to Excruciatingly Correct Behavior, New York: W.W. Norton & Company, 2005, p. 107.)

Indeed, as a student of violent victimizations found in uncovering methods common for attackers when attempting to get close to their victims, this effort to establish instant intimacy presents in the form of forced teaming, a technique whereby the assailant creates a false bond with the victim by making common cause and saying “we” in referring to self and victim before launching attacks from rape to abduction. (See G. de Becker, The Gift of Fear, New York: Dell Publishing, 1998, p. 64.) To the defender, whether on a personal or professional level, attempts at instant intimacy deserve more suspicion than receptivity.

Always remember that trust is earned, and earning trust is something that takes time, hence traditions based in etiquette that reflect this classic insight:

Human nature does not change. It still takes a while to get to know and trust people, and the phony use of the manners of friendship by strangers and mere acquaintances only misleads people into thinking that instant intimacy is pleasant and safe. (A useful reminder from J. Martin, Miss Manners’ Guide for the Turn of the Millennium, New York: Fireside, 1990, p.4.)


-- Nick Catrantzos